Buyer Protection
Shop with confidence. Every purchase is protected.
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Buyer Protection Guarantee
Every item purchased on The Exchange is protected.
What's Covered
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72-Hour Inspection Window
After receiving your item, you have 72 hours to inspect it and confirm it matches the listing description.
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Full Refund if Not as Described
If the item doesn't match the listing description, condition, or photos, you're entitled to a full refund including shipping.
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Secure Payment Processing
Your payment is held securely until you confirm receipt. Sellers don't receive payment until the inspection window closes.
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Every Listing Reviewed
Our team reviews every listing for accuracy and quality before it goes live on the marketplace.
How to File a Claim
1
Report the Issue
Within the 72-hour inspection window, go to your order and select "Report a Problem."
2
Provide Evidence
Upload photos showing the issue and describe how the item differs from the listing.
3
We Review
Our team reviews your claim against the original listing. We may contact both buyer and seller for additional information.
4
Resolution
If the claim is valid, we process a full refund. The seller covers return shipping.
What's Not Covered
✗ Buyer's remorse (you simply changed your mind)
✗ Issues reported after the 72-hour inspection window
✗ Damage caused by the buyer after receiving the item
✗ Transactions completed outside of The Exchange